Item Return If the authentication process or the KYC Requirements cannot be successfully completed, and your item for sale is in such condition that it can be returned to you, then the Buyback Partner will ship the item back to you within fourteen 14 days after the notice of the authentication or KYC Requirements failure for delivery within thirty 30 days. Here’s a list by State if anyone’s interested. Where do I ship my items and how should I ship them? Instead, establish relationships with dealers whose ethics are beyond reproach—even if their prices are a little higher, it should pay off in the long term. In my experience, bullion dealers will normally pay the same price no matter how much gold or silver you are selling them, and no matter what form it comes in. Message 3 of Should you elect to cancel your order, you must do so during normal business hours 8am-5pm CT Monday-Friday.